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Addressing stakeholders’ needs: Economics and patient satisfaction

Peter J. Koo

PETERJ. KOO, PHARM.D., is Clinical Professor of Pharmacy, Pharmacist Specialist, Pain Management, Department of Pharmaceutical Services and Clinical Pharmacy, University of California-San Francisco, San Francisco, CA. Address correspondence to Dr. Koo at University of California, San Francisco, School of Pharmacy, C-152, Box 0622, 521 Parnassus Avenue, San Francisco, CA 94143-0622 (koop{at}pharmacy.ucsf.edu).


Purpose. The economics of acute post-operative pain management are discussed. Studies identifying cost drivers in post-operative pain treatment and the economic sequelae of undertreated pain are reviewed. The relative costs of intermittent intramuscular analgesia, intravenous patient-controlled analgesia, and epidural analgesia are described. Medication errors and their consequences are addressed. The importance of patient satisfaction and data on its correlation with acute post-operative pain are reviewed.

Summary. Although the economics of acute post-operative pain treatment are difficult to accurately assess, studies have demonstrated that pharmacy acquisition costs represent as little as 1% of the total hospital cost of surgical treatment. Costs of analgesia are driven largely by staff time. Inadequate treatment of post-operative pain can have important economic ramifications associated with increased patient morbidity, extended hospital stays, and readmissions. Inadequate treatment of post-operative pain is also associated with reduced patient satisfaction, a measure of increasing importance to health systems and pharmacists who practice within them.

Conclusion. Undertreatment of acute post-operative pain has important implications for health systems from the standpoints of economics and patient satisfaction.

Index terms: Analgesics and antipyretics; Costs; Drug administration routes; Economics; Errors, medication; Hospitals; Pain; Patient-controlled analgesia; Patients; Surgery

 






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