Copyright © 2010 by American Society of Health-System Pharmacists
An employer-based, pharmacist intervention model for patients with type 2 diabetesRAVI IYER, PH.D., M.B.A., is Senior Research Analyst, Health Care Analytics, CVS Caremark, Northbrook, IL; PAULINE CODERRE, M.S., is Director, Health Management Product Development, CVS Caremark, Lincoln, RI; THERESA MCKELVEY, B.S.I.T., RN, is Clinical Care Manager, CVS Caremark, San Antonio, TX; JASON COOPER, M.S., is Vice President, Clinical Analytics, CIGNA HealthCare, Bloomfield, CT; at the time of the study he was Director, Health Management Analytics, CVS Caremark, Greensboro, NC; JAN BERGER, M.D., M.J., is President and Chief Executive Officer, Health Intelligence Partners, Chicago, IL; at the time of the study she was Senior Vice President and Chief Clinical Officer, CVS Caremark, Northbrook, IL; ELIZABETH MOORE, B.S, PHARM.D., is Clinical Pharmacist, Mountainside Hospital, Montclair, NJ; at the time of the study she was Onsite Pharmacist, Polk County Clinic, Bartow, FL; MIKE KUSHNER, CSP, ARM, HCRM, is Director, Risk Management of Polk County Government, Bartow, FL Address correspondence to Dr. Iyer at Health Care Analytics, CVS Caremark, 2211 Sanders Road, Northbrook, IL 60062 (ravi.iyer{at}caremark.com).
Summary. This pharmacist intervention model was developed by Polk County, Florida, to engage patients with diabetes in managing their health based on the Asheville Projects framework. The diabetes program was implemented in February 2005, with an onsite clinical pharmacist to counsel participants with diabetes. The onsite pharmacist individualized each patients care. After the initial assessment, educational deficiencies were noted and addressed as needed. Outcomes measured included changes in HbA1c, blood glucose, and blood pressure values and utilization metrics, such as hospitalization and emergency room visit rates, from baseline to one year after pharmacist intervention. Of the 564 participants who enrolled in the program, 477 were enrolled at the end of one year and were included in the analysis. Results showed that HbA1c values steadily decreased over the one-year study period. At baseline, there were 55% of participants with an average HbA1c value of
Conclusion. An employer-based pharmacist intervention model for patients with diabetes improved HbA1c levels, reduced systolic and diastolic blood pressure values, and decreased hospitalizations and emergency room visits after one year.
Index terms: Clinical pharmacists; Clinical pharmacy; Diabetes mellitus; Interventions; Patient information; Pharmaceutical services
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